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Frequently asked questions
Booking Process
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Vendor Policy
Event Services
End of Event
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Media Release & Promotional Use Disclosure
Catering & Menus
Venue Details
At EliTon Catering & Event Venue, we understand that unforeseen circumstances may arise. Because we reserve your event date exclusively and often decline other inquiries for the same date, the following cancellation policy applies:Client CancellationThe 50% booking deposit is non-refundable and non-transferable.If the Client cancels the event for any reason, all payments made prior to cancellation are non-refundable.Cancellation requests must be submitted in writing by the individual(s) listed on the Event Agreement.
ReschedulingRequests to reschedule an event are subject to venue availability and must be approved in writing by Venue Management.If an alternate date is available, previously paid funds may be applied to the new event date at the sole discretion of EliTon Catering & Event Venue.Rescheduled events may be subject to current pricing and package rates in effect at the time of the new event date.
Failure to PayFailure to make required payments by the due dates outlined in the Event Agreement may be considered a cancellation by the Client. EliTon Catering & Event Venue reserves the right to terminate the Agreement, retain all payments received, and release the event date for booking by another client.Venue CancellationIf EliTon Catering & Event Venue is unable to host the event due to circumstances beyond its reasonable control, including but not limited to natural disasters, government restrictions, or other force majeure events, the Client may choose to:Transfer the event to a mutually agreed-upon future date, subject to availability; orReceive a refund of payments made, excluding any non-recoverable costs already incurred on the Client's behalf, where permitted by law.
No-ShowFailure of the Client or their guests to appear on the scheduled event date will be considered a cancellation. No refunds or credits will be issued.By signing the Event Agreement, the Client acknowledges and agrees to the terms of this Cancellation Policy.
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